Comments on: Sidekick Outage ’09: A Resolution

By: Julia

Julia — Tue, 20 Oct 2009 16:14:43 +0000

Okay, so all the hubub has been about lost data. Yes, lost data is hard to swallow, but my MAIN concern is why can’t I go online, which is what I have to do to make a relay phone call. I’m deaf, like a lot of Sidekick customers. Is our RANGE and browsing completely gone for good? Data is the least of my worries right now. I need a browsing phone to be my lifeline. (and Blackberries can’t make relay calls.)

By: Tony

Tony — Wed, 14 Oct 2009 21:02:34 +0000

OK 1st of all, i agree some people are going crazy. However, if you would have lost over 100 of your contacts and a bunch of other data. I know you would be pissed as well. My wife has a SK 08 and she’s 1 of the few (which i think is more then what t-mobile has us trying to believe but what ever) that has lost all her information. all she has left is her myfaves. So she’s totally screwed because she had numbers for Doctors, friends, and other important people on there. And in this generation we rely on our cell phones to keep all our data and i would agree w people that say its there fault for not putting it on their sim cards. Well you must not own a Sidekick, because finding that feature in the OS is hidden and besides that. Your not going to remember to do that every time you add a new contact unless your anal. I think the $100 gift card is partially fair. However when i look at upgrading my wife’s phone we would still gotta pay $300 for a mytouch. Thats Horse crap. What T-mobile needs to do is hold Microsoft accountable. They need to either let people get out of contract at no cost or upgrade to a new phone with similar features like a G1 or Mytouch at Microsoft and T-mobile’s expense or at least offer new contract prices on all the phones. Because this isn’t the 1st time this year my wife has had problems w her SK. I think i’ll wait to call customer service and complain. Cause it looks like i’ll be wasting my time today since they prolly getting bombarded.

By: Kyaris

Kyaris — Wed, 14 Oct 2009 07:02:02 +0000

For those of you saying sidekick owners are at fault for not backing up their contacts, I’d like to point out for the record that my Sidekick Slide does not have an option to back up contacts to my SIM card or my microSD card.

Even if it possessed such an option, I don’t think you can expect the majority of phone users to know how, when, or why to use such a feature.

It is also important to note that the issue is not just the contacts that are missing: critical feature of the phone even to right this moment still do not even work. Purchased content like apps, ringtones, games, etc? It’s all currently missing in action. I cannot access or edit my MyFaves options.

It isn’t just that $100 isn’t enough for our contacts. If it were just that, maybe you’d be right. $100 isn’t enough for the fact that after two weeks, our phones still don’t work properly and probably never will.

$100 (which they will probably do their damnedest not to deliver on, btw, since T-Mobile phone customer service is currently denying that it exists, and some agents are saying yes it does exist, but the list of who is getting one will not be *considered* for another two weeks, much less delivered on) is not enough for this. Gonna try to get a G1 or a Cliq, personally. Probably going to have to pay out of my nose for it, since I still have 8 months on my contract. On a phone that only works *sometimes*.

By: Stacey

Stacey — Wed, 14 Oct 2009 00:14:24 +0000

people should just take the $100, and the free month, and be happy. if you want to leave, then go! like others have stated, other carriers would hardly do this for you. i’ve had friends on other carriers who’s phones screw up and lose data/addresses randomly.. you think they’re reimbursed for that? no. the only reason you’re getting anything for this is because it happened to so many people. t-mobile has been nothing but awesome to me in the time i’ve had them. i’m sure they’re not behind their desks snickering and saying ‘hell yeah, we really screwed over our sidekick users today!! *high five*’ get over yourselves.

By: Rickyb

Rickyb — Wed, 14 Oct 2009 00:01:57 +0000

tmobile offcially has lost me as a customer, they offered me a whopping $5 credit towards my account for losing over 380 contacts, bank information, notes with passwords for websites. and i get a 24.99 credit for data services? screw tmobile, what happened to their customer service? it used to be nice people i got a rude jerk.
tmobile’s coverage for 3g blows anyways, the speed is good but it goes in and out all the time. oh well, i guess ill go verizon or att, both are getting the android phones anyways well sprint already has a good one. :)
f u tmobile

By: MonJackson

MonJackson — Tue, 13 Oct 2009 22:27:51 +0000

Im so happy, they let me out of my contract with no etf!!!!!! Because of the sidekick issue!!!!!!!!! If you have a Sidekick you should be able to do it too.

By: ermac

ermac — Tue, 13 Oct 2009 21:26:20 +0000

Thass a shame, ppl always want to ride the wheels till it fall off, “I want the 100USD and a pony” man stfu. Majority of those ppl who switch are going to blackberries or an android phone, now I’ve had both and so far as recovery and backup the bb is the best to go, now dnt get me wrong, android is the ish, I love it, but I say bb because it has a core element that android phones in the box don’t, and the sad part is, most of the ppl complaining aint even gon use it, cause either one, they aint got a computer, or two they aint gon feel like installin it. Its called BACKUP SOFTWARE. All BBs come with it and it really is an enterprise, I loved it when I had it, and I refuse to see the finger being pointed at tmo cause they offer mobile backup which can be found in the sidekick catalog, so u can’t really point the blame at them, thass like blaming google for HTC’s flash player not working on a mytouch, or blaming Sharp for all of this. Tmobile provides the infrastructure not the servers, unless ur using mobile backup……but wait…..ud have ur contacts if u were using TMOBILE’S mobile backup…….

By: ricardo

ricardo — Tue, 13 Oct 2009 20:15:26 +0000

i think tmobile should give us a new phone all my data was lost, 100dls not enough we need a phone that works

By: pororo

pororo — Tue, 13 Oct 2009 15:44:29 +0000

Good insight on what might of happened.

http://www.appleinsider.com/articles/09/10/12/microsofts_sidekick_pink_problems_blamed_on_dogfooding_and_sabotage.html

By: Jesse

Jesse — Tue, 13 Oct 2009 14:58:40 +0000

I understand that this was a huge upset for a lot of users that put a lot of trust in saving all of your contacts, pictures and notes to a phn. Note: when every carrier could run accross a similiar issue. What happens when without notice ur phone dies while its in perfect condition. All contents are lost on phone…. Same thing happened here- Server crashed all contents were lost. You had the opportunity to back your stuff up. This goes back to grade school when kids would come into school- my computer crashed and I lost my homework… You didn’t save it to your disk? No, I didn’t about it… Well thats a F.