Comments on: T-mobile Wins At Customer Service Again http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/ Unofficial T-Mobile Blog, News, Videos, Articles and more Fri, 10 Feb 2012 01:14:00 +0000 hourly 1 http://wordpress.org/?v= By: ED http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-32075 ED Tue, 01 Dec 2009 21:02:15 +0000 http://www.tmonews.com/?p=5647#comment-32075 @ Christine I agree with J he is right n i have tested it myself i had a same issue n i was able to get 911 on my cell been with tmobile since 1999 n i m happy with there service . Thanks Tmobile @ Christine

I agree with J he is right n i have tested it myself i had a same issue n i was able to get 911 on my cell been with tmobile since 1999 n i m happy with there service . Thanks Tmobile

]]> By: greyfoxzero http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-25653 greyfoxzero Thu, 29 Oct 2009 09:38:50 +0000 http://www.tmonews.com/?p=5647#comment-25653 T-Mobile has great customer service, the thing is they are leaving the company in droves. Don't believe me? Ask anyone who works there that isn't in management or corporate. They are making the job unbelievably difficult for the customer care reps. The ones that have any sense know what to do and the ones left are the newbies that are still under the brain washing effects of the 2 month training. And being friendly isn't going to help when the Customer care rep forgot to make changes and fails to memo the account properly and your bill goes through the roof. Trust me, that friendly tone goes away real quick when the supervisor gets on and is pissed you wanted to talk to them. Its what they call an escalation and all they will do is tell you when the tree falls in the Tmobile forest and no one was around to memo it your screwed. Tmobile cant see the forest through the trees lol. T-Mobile has great customer service, the thing is they are leaving the company in droves. Don’t believe me? Ask anyone who works there that isn’t in management or corporate. They are making the job unbelievably difficult for the customer care reps. The ones that have any sense know what to do and the ones left are the newbies that are still under the brain washing effects of the 2 month training. And being friendly isn’t going to help when the Customer care rep forgot to make changes and fails to memo the account properly and your bill goes through the roof. Trust me, that friendly tone goes away real quick when the supervisor gets on and is pissed you wanted to talk to them. Its what they call an escalation and all they will do is tell you when the tree falls in the Tmobile forest and no one was around to memo it your screwed. Tmobile cant see the forest through the trees lol.

]]> By: Navi http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-21749 Navi Wed, 14 Oct 2009 17:38:40 +0000 http://www.tmonews.com/?p=5647#comment-21749 i am on hold for tmobile's great customer service. it is 20min 32sec and counting... i am on hold for tmobile’s great customer service. it is 20min 32sec and counting…

]]> By: Eddie http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-20472 Eddie Wed, 07 Oct 2009 17:19:03 +0000 http://www.tmonews.com/?p=5647#comment-20472 T-mobil Posted: 2009-10-07 by Ire Overbilling Complaint Rating: 0 % with 0 votes Company information: Oak Lawn, Illinois United States emancoyle@gmail.com T-Mobil supervisor Sanford, #8474633, stated that we canceled our text messaging, when in fact all that was canceled was the ring tone service, and an attempt to cancel the internet. They knew we had always had Text family plan, yet they refuse to credit $700+ in text messages. They tell me I can get a payment plan, to pay the $800. phone bill. They must be insane. The call was made to cancel the internet off phone, only to find out that the phone in question, must use the internet in order to make and receive calls. I WAS NEVER INFORMED THAT I WOULD REQUIRE THE INTERNET FOR THE LIFE OF THE PHONE. This is their error, yet they refuse to do anything about it. Other than contacting BBB, Attorney General's Office what other options do I have? Please help. If I cancel the phones, that's an additional $400. T-mobil
Posted: 2009-10-07 by Ire

Overbilling
Complaint Rating: 0 % with 0 votes
Company information:
Oak Lawn, Illinois
United States
emancoyle@gmail.com

T-Mobil supervisor Sanford, #8474633, stated that we canceled our text messaging, when in fact all that was canceled was the ring tone service, and an attempt to cancel the internet. They knew we had always had Text family plan, yet they refuse to credit $700+ in text messages. They tell me I can get a payment plan, to pay the $800. phone bill. They must be insane. The call was made to cancel the internet off phone, only to find out that the phone in question, must use the internet in order to make and receive calls. I WAS NEVER INFORMED THAT I WOULD REQUIRE THE INTERNET FOR THE LIFE OF THE PHONE. This is their error, yet they refuse to do anything about it. Other than contacting BBB, Attorney General’s Office what other options do I have? Please help. If I cancel the phones, that’s an additional $400.

]]> By: Alexis http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-17842 Alexis Fri, 18 Sep 2009 15:28:16 +0000 http://www.tmonews.com/?p=5647#comment-17842 Being a T-Mobile customer since before Catherine Zeta-Jones, I would have to agree that while the plans are a bit more affordable without those silly fees for silly things, the carrier is slacking a bit. The choice of phones is poor and the signal strength isn't the greatest. If it weren't for my entire family being with T-Mobile I'd probably would've left a while back. Now that I'm away at school in Smallville USA (Albany Georgia) I've notice that customer service isn't a top priority for the company. T-Mobile is the ONLY carrier not represented here. Sprint and AT&T have 2 locations each. True, there is a kiosk in the mall but being that my home area is Atlanta (3 hours away), I can't pay my bills there, upgrade my phone there, or even get technical help there. Everything must be done over the phone or on the net. The nearest stores are at least 1.5 hours away in any direction. Thanks a lot Magenta!!!! Being a T-Mobile customer since before Catherine Zeta-Jones, I would have to agree that while the plans are a bit more affordable without those silly fees for silly things, the carrier is slacking a bit. The choice of phones is poor and the signal strength isn’t the greatest. If it weren’t for my entire family being with T-Mobile I’d probably would’ve left a while back.
Now that I’m away at school in Smallville USA (Albany Georgia) I’ve notice that customer service isn’t a top priority for the company. T-Mobile is the ONLY carrier not represented here. Sprint and AT&T have 2 locations each. True, there is a kiosk in the mall but being that my home area is Atlanta (3 hours away), I can’t pay my bills there, upgrade my phone there, or even get technical help there. Everything must be done over the phone or on the net. The nearest stores are at least 1.5 hours away in any direction. Thanks a lot Magenta!!!!

]]> By: J http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-17833 J Fri, 18 Sep 2009 13:59:42 +0000 http://www.tmonews.com/?p=5647#comment-17833 The problem with the BBB is you can complain about anything to them. Some people have the idea that the BBB is some government institute where it is not. A lot of these complaints against T-Mobile is stuff like "T-Mobile built a tower in my community and I don't like the looks of it". At the same time, you get complaints about lack of coverage in BF, Egpyt. Heck, if you pay BBB dues they automaticly improve your grade for being a member. The BBB is basicly a large-scale food critic. It is not a survey of customers, but rather an opinion of a singular entity. If you play there game, they give you a better review. The problem with the BBB is you can complain about anything to them. Some people have the idea that the BBB is some government institute where it is not. A lot of these complaints against T-Mobile is stuff like “T-Mobile built a tower in my community and I don’t like the looks of it”. At the same time, you get complaints about lack of coverage in BF, Egpyt. Heck, if you pay BBB dues they automaticly improve your grade for being a member. The BBB is basicly a large-scale food critic. It is not a survey of customers, but rather an opinion of a singular entity. If you play there game, they give you a better review.

]]> By: ARTICLE: JD Power: Tmo #1 for customer satisfaction | Cell Phone Reviews http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-17805 ARTICLE: JD Power: Tmo #1 for customer satisfaction | Cell Phone Reviews Fri, 18 Sep 2009 04:17:06 +0000 http://www.tmonews.com/?p=5647#comment-17805 [...] [via TmoNews] [...] [...] [via TmoNews] [...]

]]> By: watbetch http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-17803 watbetch Fri, 18 Sep 2009 03:12:58 +0000 http://www.tmonews.com/?p=5647#comment-17803 Christine is full of shit, sorry to say girlfriend but you failed at trolling. Christine is full of shit, sorry to say girlfriend but you failed at trolling.

]]> By: Bryce http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-17800 Bryce Fri, 18 Sep 2009 02:27:41 +0000 http://www.tmonews.com/?p=5647#comment-17800 So what? Go look on the BBB. They may win some award, but I just had a very unsatisfactory experience with them. Awful. F on the BBB, by the way. Worst out of US carriers. This JD Powers BS needs to end. It's corporate crap. So what? Go look on the BBB. They may win some award, but I just had a very unsatisfactory experience with them. Awful. F on the BBB, by the way. Worst out of US carriers. This JD Powers BS needs to end. It’s corporate crap.

]]> By: SHAK http://www.tmonews.com/2009/09/t-mobile-wins-at-customer-service-again/comment-page-1/#comment-17795 SHAK Fri, 18 Sep 2009 00:53:43 +0000 http://www.tmonews.com/?p=5647#comment-17795 It's funny because the people who rate tmobile high, arent the usual tmobile trolls online. They are normal people. It’s funny because the people who rate tmobile high, arent the usual tmobile trolls online. They are normal people.

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