T-mobile Is The Best In The West

ClintEastwood

T-mobile is rocking along, as always in the JD Power awards with a new report that shows T-mobile is the best in the west for wireless call quality. JD Powers who based its semi-annual regional report on seven problem areas: dropped calls, static/interference, and failed call connection on first try, voice distortion, echoes, no immediate voicemail notification and no immediate test message notification. The report found that “T-Mobile performs particularly well in reducing the number of problems with echoes and distortion, while Alltel performs particularly well in limiting the number of problems associated with late or failed messages.” With lower scores being best, in a 16-state West region JD powers scored Alltel, T-mobile and Verizon Wireless with scores of 10. Can anyone guess who carried up the rear of the list, AT&T where you at??? Overall wireless carriers as stated by the report have improved on often complained about problem areas and have done a better job of responding to customer complaints. Just ask the residents of NYC and San Francisco that when they try to connect to the AT&T 3G network!

Mobilecrunch

Tags:

  • RCtennis3811

    Considering how T-Mobile, Verizon, and alltel got scores of 10/100 while at&t and Spring got 13/100, I’d have to say that all the major carriers are not that far apart from each other in terms of call quality these days – and that is a definite plus ofr all consumers!

    PS I love how David always has to put down at&t, but yet he never fails to mention Sprint’s lagging scores…hmm.

    • David

      I just have a personal issue with AT&T, I think Sprint just gets a bad rap, I actually don’t think their service is that bad, just still suffering a stigma!

  • Kanjar Ro

    Well, call quality is one thing, coverage is an entirely other thing. My friends and I visited Yosemimte… the 2 of us w/ T-mo had ZERO signal, no bars. Our friend on At&t had complete coverage, full bars in the everywhere in the park. If you’ve been to Yosemite or at least have some idea about it’s location and environment… I hate to admit, but that’s actually rather impressive that At&t had it covered.
    But then again, how oftern does one find themselves at Yosemite Nat’l Park?

    And no, from my point of view, Sprint does NOT get a bad rap because I have some friends on Sprint who can’t even make calls cause of dead spots and still have to do the whole, “I gotta go outside to make a call” thing. And this is in a major tourist town we’re talking about. And we’re talking that all other carriers work fine in the same areas, just Spring cuts out.