Comments on: Hot Deals At Walmart! http://www.tmonews.com/2009/05/hot-deals-at-walmart/ Unofficial T-Mobile Blog, News, Videos, Articles and more Mon, 15 Mar 2010 14:47:43 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: JBLmobileG1 http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15890 JBLmobileG1 Thu, 07 May 2009 03:41:33 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15890 Glad it worked out for you Big D. It will work without the data plan she just won't be able to use the browser or its e-mail functions but the phone itself will work. I am sure she'll be really happy. Glad it worked out for you Big D. It will work without the data plan she just won’t be able to use the browser or its e-mail functions but the phone itself will work. I am sure she’ll be really happy.

]]> By: JG http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15891 JG Thu, 07 May 2009 01:38:51 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15891 About three years ago I got my first cell phone (T-mobile) at Wal-mart. I did so mainly because of the price, but was shocked at how much the Connection Center associate knew about phones. It is because of this good experience, that a year later when I moved away for college, and needed a part time job, I applied for a job in the Connection Center. I can say from my experiences on both sides of the counter, that Wal-mart is probably my first stop for cell phones. Now, in response to what some people have said in comments above: I don't know how it is at other Wal-marts, but at ours, we almost never have to send anyone to a corporate store. I can get most issues resolved in store, and if not I am more than happy to call customer care. About three years ago I got my first cell phone (T-mobile) at Wal-mart. I did so mainly because of the price, but was shocked at how much the Connection Center associate knew about phones. It is because of this good experience, that a year later when I moved away for college, and needed a part time job, I applied for a job in the Connection Center. I can say from my experiences on both sides of the counter, that Wal-mart is probably my first stop for cell phones.
Now, in response to what some people have said in comments above: I don’t know how it is at other Wal-marts, but at ours, we almost never have to send anyone to a corporate store. I can get most issues resolved in store, and if not I am more than happy to call customer care.

]]> By: Big D http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15892 Big D Wed, 06 May 2009 23:23:09 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15892 I saw this and figured it couldn't hurt to try. I went and bought my wife the bb 8820 flip w/o the data plan and got it for 28.88 on a 2 year upgrade!!!!!! would've been free with data plan but not sure if she is gotta use data or not yet as it's gonna be a mothers day gift. I only thought those deals were for new customers or if you added a line. Nope just a plain 2 year upgrade. YAY I saw this and figured it couldn’t hurt to try. I went and bought my wife the bb 8820 flip w/o the data plan and got it for 28.88 on a 2 year upgrade!!!!!! would’ve been free with data plan but not sure if she is gotta use data or not yet as it’s gonna be a mothers day gift. I only thought those deals were for new customers or if you added a line. Nope just a plain 2 year upgrade. YAY

]]> By: JBLmobileG1 http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15893 JBLmobileG1 Wed, 06 May 2009 21:35:34 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15893 At WalMart the store itself gets something for doing an upgrade or contract... how else would we be able to sell the phones... which... many of them with a contract are free. Even the ones that do cost a little... we still sometimes lose money on the cost of the phone. As for the actual sales assosiates we are comission free. And if a customer has a problem with the phone or the service we tell them that they must come back to us. The only time I send them to a corp store is if they have an issue with their account because we can only do so much with our computer. Same goes for a customer who purchased a phone from another store.... if they want to return it they must go back to the original store. I always try to help answer any Qs as best I can and sometimes even look at their phone if its acting up or don't know how to change their ringtone or volume of the phone. And we sell more than just ONE carrier so I will never try to make a customer jump ship.... I just give them the facts and my knowledge and then they make up their minds. All carriers have their ups and downs and their advantages and disadvantages.... so I try to pin-point what may be the best for them but in the end its up to them. As for Flexpay... I know what it is and how it works... and if you want to read another 5 pages I can tell you. If you have anyone to blame its your T-mobile rep that services the WalMart(s) in your area as to why the WalMart(s) in your area don't know what FlexPay is.... after all.... they are the ones that distribute the information to us. At WalMart the store itself gets something for doing an upgrade or contract… how else would we be able to sell the phones… which… many of them with a contract are free. Even the ones that do cost a little… we still sometimes lose money on the cost of the phone. As for the actual sales assosiates we are comission free. And if a customer has a problem with the phone or the service we tell them that they must come back to us. The only time I send them to a corp store is if they have an issue with their account because we can only do so much with our computer. Same goes for a customer who purchased a phone from another store…. if they want to return it they must go back to the original store. I always try to help answer any Qs as best I can and sometimes even look at their phone if its acting up or don’t know how to change their ringtone or volume of the phone. And we sell more than just ONE carrier so I will never try to make a customer jump ship…. I just give them the facts and my knowledge and then they make up their minds. All carriers have their ups and downs and their advantages and disadvantages…. so I try to pin-point what may be the best for them but in the end its up to them. As for Flexpay… I know what it is and how it works… and if you want to read another 5 pages I can tell you. If you have anyone to blame its your T-mobile rep that services the WalMart(s) in your area as to why the WalMart(s) in your area don’t know what FlexPay is…. after all…. they are the ones that distribute the information to us.

]]> By: TmoRepInAl http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15896 TmoRepInAl Wed, 06 May 2009 18:51:45 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15896 I think someone is missing the point.... in the wondeful world of SALES, you're supposed to tell people the benefits of your company hoping that you get their business and they are happy with it, even if it means to persuade to leave their existing carriers to build your customer base... I want my customers to trust me, so I'm honest with them, for example. I had to pretty much beg a guy not to buy a Wing bc its a horrible phone. They guy came back a couple days later with his G1 that I sold him and thanked me bc he went home a did a bit of research on the wing and it turned out I was right. I don't dupe people into buying something that they would bring back.. why the hell would I do that? I get charged back for it... we want people to KEEP the service bc it kills our commission if they dont.. at wal mart, you guys are order takers, people come in and tell you what they want and that's it... that takes money from us and on top of that, you don't make a penny off of it... then, if they have a problem with the phone or the service, they get sent to our store to b**** and complain bc they don't know what the hell is going on and walmart can't do anything. So we get stuck on the phone with customer care for 2 hours trying to help them with 10 people in line waiting. Now that's terrific customer service right? ... also can you please explain to flexpay customers exactly what "flexpay" is? FP customers who activate at walmart can't seem to understand why their minutes don't start over when they pay their bill early. Thanks I think someone is missing the point…. in the wondeful world of SALES, you’re supposed to tell people the benefits of your company hoping that you get their business and they are happy with it, even if it means to persuade to leave their existing carriers to build your customer base… I want my customers to trust me, so I’m honest with them, for example. I had to pretty much beg a guy not to buy a Wing bc its a horrible phone. They guy came back a couple days later with his G1 that I sold him and thanked me bc he went home a did a bit of research on the wing and it turned out I was right. I don’t dupe people into buying something that they would bring back.. why the hell would I do that? I get charged back for it… we want people to KEEP the service bc it kills our commission if they dont.. at wal mart, you guys are order takers, people come in and tell you what they want and that’s it… that takes money from us and on top of that, you don’t make a penny off of it… then, if they have a problem with the phone or the service, they get sent to our store to b**** and complain bc they don’t know what the hell is going on and walmart can’t do anything. So we get stuck on the phone with customer care for 2 hours trying to help them with 10 people in line waiting. Now that’s terrific customer service right? … also can you please explain to flexpay customers exactly what “flexpay” is? FP customers who activate at walmart can’t seem to understand why their minutes don’t start over when they pay their bill early. Thanks

]]> By: JBLmobileG1 http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15895 JBLmobileG1 Wed, 06 May 2009 03:44:28 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15895 D.... yes you are required to add the data plan in order to get it for $98.88 but I never heard of you being required to leave it on.... although what's the G1 without the data plan? Kinda pointless to have if you don't have the internet etc. You might as well get a better phone with less design flaws.... not that the G1 is horrible.... its just the only thing that makes it really great is the features it offers.... and again you'll be missing these without the data. As for Tmobile price matching... they very rarely will. I have customers all the time going back to the core stores (after they upgraded or signed a new contract) and they can't, or just won't, price match. I have even seen customers with my own eyes get turned down by customer care. The just tell them to return the phone then go back to WalMart. So D... no sure what store you've been to (or work at) but both Tmobile corp stores by my work and customer care themselves will NOT price match. As for horrible service.... Id like to know where your getting that from. Maybe its because we don't earn comission so we don't have to lie and try to up sell you just to get the sale. I am honnest about what I sell.... I don't push you to swtich carriers or to buy a $30 case or car charger. If anything.... THAT.... is horrible service. All they care about is that they get your sale and as much money as they can in order to fill their pockets and keep their job. Next... I'll probably hear from someone that WalMart sells refurbished phones (WHICH IS NOT TRUE) although.... I have heard it from customers who were told by employees at corp stores that we do and that's why we are cheaper. So.... who has horrible service now.... hhhmmm? I think 90% of anyone who is reading this would agree with me on the above. I don't think WalMart has horrible service.... if they do.... maybe your asking the wrong person to answer your question. If you have a rash.... do you ask the kid in the pet department what to take or the pharmacist? Common sense... people.... common sense. D…. yes you are required to add the data plan in order to get it for $98.88 but I never heard of you being required to leave it on…. although what’s the G1 without the data plan? Kinda pointless to have if you don’t have the internet etc. You might as well get a better phone with less design flaws…. not that the G1 is horrible…. its just the only thing that makes it really great is the features it offers…. and again you’ll be missing these without the data.
As for Tmobile price matching… they very rarely will. I have customers all the time going back to the core stores (after they upgraded or signed a new contract) and they can’t, or just won’t, price match. I have even seen customers with my own eyes get turned down by customer care. The just tell them to return the phone then go back to WalMart. So D… no sure what store you’ve been to (or work at) but both Tmobile corp stores by my work and customer care themselves will NOT price match. As for horrible service…. Id like to know where your getting that from. Maybe its because we don’t earn comission so we don’t have to lie and try to up sell you just to get the sale. I am honnest about what I sell…. I don’t push you to swtich carriers or to buy a $30 case or car charger. If anything…. THAT…. is horrible service. All they care about is that they get your sale and as much money as they can in order to fill their pockets and keep their job. Next… I’ll probably hear from someone that WalMart sells refurbished phones (WHICH IS NOT TRUE) although…. I have heard it from customers who were told by employees at corp stores that we do and that’s why we are cheaper. So…. who has horrible service now…. hhhmmm? I think 90% of anyone who is reading this would agree with me on the above. I don’t think WalMart has horrible service…. if they do…. maybe your asking the wrong person to answer your question. If you have a rash…. do you ask the kid in the pet department what to take or the pharmacist? Common sense… people…. common sense.

]]> By: Ryan http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15894 Ryan Wed, 06 May 2009 03:44:16 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15894 OK cool thank you for all the helpful posts JBLmobileG1 my 2yr contract IS up and was thinking about getting a G1 and $99 is hard to beat especially if i don't have to pay the damn $18 upgrade fee even better! OK cool thank you for all the helpful posts JBLmobileG1 my 2yr contract IS up and was thinking about getting a G1 and $99 is hard to beat especially if i don’t have to pay the damn $18 upgrade fee even better!

]]> By: D http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15920 D Tue, 05 May 2009 21:34:15 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15920 You would be required to add a data plan and keep it there. Bring the price tag to T-Mobile to do a price match if you are a new customer/adding a line. (This will a) Avoid data plans, and b) Not go through Walmarts horrible service. These prices have been like that for the past few months. ;) You would be required to add a data plan and keep it there. Bring the price tag to T-Mobile to do a price match if you are a new customer/adding a line. (This will a) Avoid data plans, and b) Not go through Walmarts horrible service.

These prices have been like that for the past few months. ;)

]]> By: JBLmobileG1 http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15919 JBLmobileG1 Tue, 05 May 2009 21:08:14 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15919 I am Me.... you are right AND wrong. You can get the best price both if your a new or existing customer so long as you have good credit (otherwise its flexpay and its a little more for the phone) or are eligable for a full 2 year discount (which means your contract with Tmobile needs to be up). All you'd do then is sign a 2 year contract (or another 2 years if your already a customer) and your set. The G1 does require you to add the $24.99 or $34.99 data plan to get it for the $98.88 but that's required anyways to even setup and use the phones and some of its features. Now as for "Let's Talk Cellular" they aren't the ones who run the connection center... its all Wal-Mart. Let's Talk only services and runs the Walmart.com side of things. So if you go into WalMart and get a phone you deal with Walmart and if its Walmart.com you deal with Let's Talk.... confusing and makes no sense. I will also let you know that Let's Talk and instore prices can be different... sometimes its cheaper or you get a better deal online (depending on your wants or needs) other times its a way better deal in the store and you get your phone right away. I will tell you instore is a whole lot cheaper if you buy the phone without a contract agreement. Example: the G1 in store outright is $375.... online its $525 I believe and I don't think that covers S&H costs. What can I say.... WalMart is Awesome when it comes to prices.... that's why their slogan is "Save Money Live Better". I have even had Union workers who hate WalMart come in to buy a phone because they say they can't get a better deal. LOL I am Me…. you are right AND wrong. You can get the best price both if your a new or existing customer so long as you have good credit (otherwise its flexpay and its a little more for the phone) or are eligable for a full 2 year discount (which means your contract with Tmobile needs to be up). All you’d do then is sign a 2 year contract (or another 2 years if your already a customer) and your set. The G1 does require you to add the $24.99 or $34.99 data plan to get it for the $98.88 but that’s required anyways to even setup and use the phones and some of its features. Now as for “Let’s Talk Cellular” they aren’t the ones who run the connection center… its all Wal-Mart. Let’s Talk only services and runs the Walmart.com side of things. So if you go into WalMart and get a phone you deal with Walmart and if its Walmart.com you deal with Let’s Talk…. confusing and makes no sense. I will also let you know that Let’s Talk and instore prices can be different… sometimes its cheaper or you get a better deal online (depending on your wants or needs) other times its a way better deal in the store and you get your phone right away. I will tell you instore is a whole lot cheaper if you buy the phone without a contract agreement. Example: the G1 in store outright is $375…. online its $525 I believe and I don’t think that covers S&H costs. What can I say…. WalMart is Awesome when it comes to prices…. that’s why their slogan is “Save Money Live Better”. I have even had Union workers who hate WalMart come in to buy a phone because they say they can’t get a better deal. LOL

]]> By: I am ME http://www.tmonews.com/2009/05/hot-deals-at-walmart/comment-page-1/#comment-15897 I am ME Tue, 05 May 2009 19:50:28 +0000 http://ec2-174-129-243-160.compute-1.amazonaws.com/?p=2954#comment-15897 The catch with WalMart...you have to have a new contract or you have to extend your old contract if your contract has already expired. The phone and service is through lets talk cellular. The catch with WalMart…you have to have a new contract or you have to extend your old contract if your contract has already expired. The phone and service is through lets talk cellular.

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