Comments on: Upgrade Fee Back From The Dead!

By: JasonJ

JasonJ — Wed, 30 Sep 2009 20:36:53 +0000

Is this true that T-Mobile charges $18 to renew your own contract? I’m gathering facts to verify this practice. If you have factual information that can help me, please email me at luxtownhome4rent@gmail.com

By: Tmo Subscriber

Tmo Subscriber — Fri, 18 Sep 2009 11:40:52 +0000

Great way to encourage customer loyalty T-Mobile. Maybe that’s why you’re losing customers. Its time for my upgrade and if they don’t waive it for me, they’ll lose a 6 year subscriber to AT&T.

By: Glenn

Glenn — Sun, 19 Apr 2009 23:50:47 +0000

I am already resigning for a two year contract just to upgrade my phone as well as paying for the phone. Now they want another 18 bucks just to allow me to buy a new phone and lock into another two year contract …what a deal..I am thinking on switching just because after 5 yrs of being a loyal customer tmobile still wants to pick my pocket.

By: Josh

Josh — Fri, 17 Apr 2009 09:51:44 +0000

Just threaten to cancel the Customer Loyalty team will waive the upgrade fee and charge you for shipping.

By: Wizzyconsin

Wizzyconsin — Thu, 16 Apr 2009 20:32:57 +0000

Rob: Amen, brother.

By: Ray

Ray — Thu, 16 Apr 2009 19:01:53 +0000

And I just checked…. they ALSO reinstated a $5.99 standard shipping fee above the $18. (much more for express shipping.)

Tacky…Tacky….. Especiallly after that “we listened to our customers” blurb they had in the T-Mo Upgrade FAQs when they killed the charges!

By: MFAce

MFAce — Thu, 16 Apr 2009 01:27:39 +0000

@Wizzyconsin

LOL Well that is quite a predicament.

I’m sure if what you say is true, threaten to cancel and they’ll run around like chickens with their heads cut off trying to please the customer (you).

Case closed.

By: Rob

Rob — Wed, 15 Apr 2009 23:33:02 +0000

Why not just add $18 to the cost of the phone? Charging a fee for the privilege of buying a phone from them is insulting. I have refused to buy any phones from T-Mobile since they converted my Voicestream account. I just buy my phones elsewhere. I would have dropped T-Mobile long ago if AT&T didn’t suck so bad.

By: Wizzyconsin

Wizzyconsin — Wed, 15 Apr 2009 22:55:04 +0000

@MFAce: I assume that there was much debate on how to get some extra cash in their pockets. A raise in rates would definately be suicide, so that is out. At 18 dollars, though… thats just enough to piss of a loyal customer but not enough to make us jump ship and pay early termination. And like I said earlier. I need four new phones for my family and because my daughter decided to have a long distance boyfriend, we needed more minutes and had to change our plan, effectively killing our upgrade phone plan. 4 phones at 200 apiece plus a new “upgrade” fee as an extra kicker at 72$? Why kick us when we are down?

By: MFAce

MFAce — Wed, 15 Apr 2009 21:46:39 +0000

@Wizzyconsin

True, but $18 though? You would think that this debate would be on an increase on an MRC, something that’s extra on a per month basis. Not a 1 time fee for $18, but I understand and know where all of you are coming from.

Just complain enough, or threaten to cancel and they’ll waive it, more than likely.