Comments on: We hate to do it, but…. http://www.tmonews.com/2008/08/we-hate-to-do-it-but/ Unofficial T-Mobile Blog, News, Videos, Articles and more Thu, 09 Feb 2012 21:54:00 +0000 hourly 1 http://wordpress.org/?v= By: Californian Chris http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4269 Californian Chris Sat, 16 Aug 2008 20:07:20 +0000 http://tmonews.com/?p=414#comment-4269 Actually, I am VERY surprised that T-Mobile has been ranked #1 for a few years. I think they should be ranked the LEAST. A few reasons: 1) VERY behind in technology. All the carriers already has their 3G rolled out, it took T-Mobile forever to roll out theirs and they're the last one AFTER others already have theirs out LONG TIME AGO. 2) Their phones are outdated comparing to other carriers' phones. 3) Coverage. They have the worst coverage in VA than any other carriers. I've been a T-Mobile customer since 2004, and they still don't provide coverage in my area. MANY YEARS before I signed up for T-Mobile, all the other 4 carriers ALREADY have put their own tower on the mountain right front of my house. It's 2008, I've been sending service requests and T-Mobile still hasn't put a tower on the moutain here that covers many cities here. It's 2008, T-Mobile is the ONLY carrier that doesn't provide a nearby tower, I would have to drive to the city to get service. Don't get me wrong, I'm not hating on T-Mobile because I love the sidekick, even if it's very outdated. You might be like, "Then get Verizon or something!". I would LOVE to have Verizon because they have the best coverage, but I'm deaf and I checked with them many times, I am required to also pay for VOICE minutes and I don't need any. T-Mobile has the best plan for deaf people like me. Sidekick is the perfect phone for me, the ONLY issue is COVERAGE here in VA. I noticed T-Mobile have been adding A LOT of towers in our country lately but don't understand why can't they put one here. Actually, I am VERY surprised that T-Mobile has been ranked #1 for a few years. I think they should be ranked the LEAST.
A few reasons:
1) VERY behind in technology. All the carriers already has their 3G rolled out, it took T-Mobile forever to roll out theirs and they’re the last one AFTER others already have theirs out LONG TIME AGO.
2) Their phones are outdated comparing to other carriers’ phones.
3) Coverage. They have the worst coverage in VA than any other carriers. I’ve been a T-Mobile customer since 2004, and they still don’t provide coverage in my area. MANY YEARS before I signed up for T-Mobile, all the other 4 carriers ALREADY have put their own tower on the mountain right front of my house. It’s 2008, I’ve been sending service requests and T-Mobile still hasn’t put a tower on the moutain here that covers many cities here. It’s 2008, T-Mobile is the ONLY carrier that doesn’t provide a nearby tower, I would have to drive to the city to get service.
Don’t get me wrong, I’m not hating on T-Mobile because I love the sidekick, even if it’s very outdated.
You might be like, “Then get Verizon or something!”. I would LOVE to have Verizon because they have the best coverage, but I’m deaf and I checked with them many times, I am required to also pay for VOICE minutes and I don’t need any. T-Mobile has the best plan for deaf people like me.
Sidekick is the perfect phone for me, the ONLY issue is COVERAGE here in VA. I noticed T-Mobile have been adding A LOT of towers in our country lately but don’t understand why can’t they put one here.

]]> By: T1 Connect http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4264 T1 Connect Thu, 14 Aug 2008 17:48:53 +0000 http://tmonews.com/?p=414#comment-4264 listen all the back and fourth isn't gonna solve anything monoploly i mean verizon might be the best but we are fogetting something here we are still better than att(who is blocking forums like this on thier service) and sprint who totaly suck at customer service and i used to be one of them hell tmo does better at customer service than big ol pussy directv and time warner so its not so bad at all just a minor setback and who the fuck says verizon didn't pay jd power and associates off for that rating they have the money to waste you know how much those bitches make off those expensive ass plans. so cheer up my tmo counterparts it will be alright. listen all the back and fourth isn’t gonna solve anything monoploly i mean verizon might be the best but we are fogetting something here we are still better than att(who is blocking forums like this on thier service) and sprint who totaly suck at customer service and i used to be one of them hell tmo does better at customer service than big ol pussy directv and time warner so its not so bad at all just a minor setback and who the fuck says verizon didn’t pay jd power and associates off for that rating they have the money to waste you know how much those bitches make off those expensive ass plans. so cheer up my tmo counterparts it will be alright.

]]> By: steven http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4267 steven Thu, 14 Aug 2008 14:32:11 +0000 http://tmonews.com/?p=414#comment-4267 @ Jay The tone of the reps has not changed. it s just what we are allowed to do anymore. With all the restrictions the number of calls were customers request a supervisor has sky rocketed, and most of the time they cant give what the customer wants either. @ Jay

The tone of the reps has not changed. it s just what we are allowed to do anymore. With all the restrictions the number of calls were customers request a supervisor has sky rocketed, and most of the time they cant give what the customer wants either.

]]> By: Your friendly customer care rep http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4263 Your friendly customer care rep Thu, 14 Aug 2008 06:20:59 +0000 http://tmonews.com/?p=414#comment-4263 NO one should worry about customer care @ t-mobile. This is just better incentive to push the customer service envelope. Expect big things on all fronts as this is just the begging for t-mobile. With new features like Family allowance and Sms blocking T-mobile is putting you in control. With Hotspot @ home t-mobile gets u mobile broadband UMA signal for your calling needs. With 3G and the most reliable 3g network to back it t-mobile is a triple threat. Thats not even counting Their 9.99 a Month home phone(i use it and i love it). For all thoes wondering why t-mobile lost. have faith we are better then ever and Ready to Prove it! NO one should worry about customer care @ t-mobile. This is just better incentive to push the customer service envelope. Expect big things on all fronts as this is just the begging for t-mobile. With new features like Family allowance and Sms blocking T-mobile is putting you in control. With Hotspot @ home t-mobile gets u mobile broadband UMA signal for your calling needs. With 3G and the most reliable 3g network to back it t-mobile is a triple threat. Thats not even counting Their 9.99 a Month home phone(i use it and i love it).

For all thoes wondering why t-mobile lost. have faith we are better then ever and Ready to Prove it!

]]> By: Jay http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4262 Jay Thu, 14 Aug 2008 05:14:58 +0000 http://tmonews.com/?p=414#comment-4262 September 17th for Andriod? ... Yea we'll see. I love T-Mobile but please stop being so secretive about upcomming phones and services. @ Steven Customer service is not 24/7 anymore?!? That blows. I always liked knowing that I can have someone to talk to even at 3 in the morning ;) But seriously I always thought T-Mobile had excellent customer service with very friendly reps. I have not called them recently but I hope things have not changed. September 17th for Andriod? … Yea we’ll see.

I love T-Mobile but please stop being so secretive about upcomming phones and services.

@ Steven

Customer service is not 24/7 anymore?!? That blows. I always liked knowing that I can have someone to talk to even at 3 in the morning ;)

But seriously I always thought T-Mobile had excellent customer service with very friendly reps. I have not called them recently but I hope things have not changed.

]]> By: Pythagoras http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4261 Pythagoras Thu, 14 Aug 2008 05:13:53 +0000 http://tmonews.com/?p=414#comment-4261 Rock our world with a new 3G smartphone, T! Rock our world with a new 3G smartphone, T!

]]> By: rommel http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4260 rommel Thu, 14 Aug 2008 05:04:06 +0000 http://tmonews.com/?p=414#comment-4260 tmo is making me angry. tmo is making me angry.

]]> By: TH3 GAM3 http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4266 TH3 GAM3 Thu, 14 Aug 2008 03:26:33 +0000 http://tmonews.com/?p=414#comment-4266 @dutchboy $150 sounds too good to be true. If its a high end phone. I would think $300 with a 2 year agreement. @dutchboy
$150 sounds too good to be true. If its a high end phone. I would think $300 with a 2 year agreement.

]]> By: M.PORTER http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4265 M.PORTER Thu, 14 Aug 2008 03:02:48 +0000 http://tmonews.com/?p=414#comment-4265 Flex Pay messed things up a little..... BUT DON'T WORRY!!!!!!!!! $"WE TAKIN OVER"$........ $"ONE CUSTOMER AT A TIME"$ shot out to Akon! 3G=ANDROID IN MY LAP!! Flex Pay messed things up a little….. BUT DON’T WORRY!!!!!!!!! $”WE TAKIN OVER”$…….. $”ONE CUSTOMER AT A TIME”$ shot out to Akon! 3G=ANDROID IN MY LAP!!

]]> By: tech 10 http://www.tmonews.com/2008/08/we-hate-to-do-it-but/comment-page-1/#comment-4259 tech 10 Thu, 14 Aug 2008 02:15:41 +0000 http://tmonews.com/?p=414#comment-4259 I wish t mobile would just give the release date to everyone instead of all the hush hush and for once get us excited about something.... I wish t mobile would just give the release date to everyone instead of all the hush hush and for once get us excited about something….

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